Refund policy

14 days, for any reason

You can get a full refund within 14 days of any payment: the one-time report, the first month of a plan, or a renewal. You do not have to give a reason.

Who takes your payment

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. The charge on your statement comes from Paddle, and Paddle issues the invoice and handles sales tax or VAT.

That also means every refund is processed by Paddle, back to the payment method you used.

How to ask

• Write to support@litepal.ai from the email you paid with. We answer within two working days.
• Or ask Paddle directly at paddle.net, with the receipt Paddle sent you.

An approved refund usually reaches your account within 5 to 10 working days, depending on your bank.

After 14 days

We also refund a payment made in error, a payment taken twice, and a month in which LitePal did not work for you for more than 72 hours. A search that paused because you were away, as the terms describe, is not such a failure.

Stopping a plan

You can stop a Pro or Advanced plan at any time on the pricing page while you are signed in. It then runs to the end of the month or the year you paid for and does not renew. What LitePal found for you stays on your page.